Maintenance and Support Contract for Microsoft Servers and Services

• Country: Jordan
• Summary: Maintenance and Support Contract for Microsoft Servers and Services
• JOT Ref No: 58518537
• Deadline: 03 Nov 2021
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: L/71/2021
• Purchaser's Detail:
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• Description:
• Tenders are invited for Maintenance and Support Contract for Microsoft Servers and Services Maintenance of (SUN) Devices in the Information and Communication Technology Center. Conclusion of a maintenance contract for Microsoft devices and systems • Renew the technical support for these devices/ services as detailed below: Software Part: 1. Professional Services Qty Local Support for Microsoft Windows Servers and Components: Hyper-V 2012 R2 , Microsoft SQL (all versions/ failover, always available cluster), Microsoft Exchange 2013 (hybrid with Microsoft O365) , Windows 2012 r2 Remote desktop Services (RDS), Microsoft Active Directory 2021 R2. 1 Hardware Part: 1. Rack Servers Qty • IBM X3650 M4 Server Base Model: Memory option: (256GB on each server) (8) x 16GB (1x16GB, 2Rx4, 1.5V) PC3-12800 CL11 ECC DDR3 1600MHz LP RDIMM, (6) X 300GB 10K 6Gbps SAS 2.5in HDD (4) x IBM 300GB 2.5in SFF G2HS 10K 6Gbps SAS HDD, (2) x 10GbE NIC ports Intel x520 Dual Port 10GbE SFP+ Adapter for IBM System x. 4 • Dell PowerEdge R 730 Server: Intel Xeon CPU E5-2650 V4 2.20GHz (2 processors), DDR4 256 GB Memory, 1x300 1x600 GB DELL PERC H730 Mini SCSI Disk Devices, 8x Broadcom NetXtreme 1GbE, 2x QLogic BCM57810 10GbE. 1 • HP ProLiant DL380 Gen9 Server: Intel Xeon E5-2620 V4 2.10 GHz (2 processors), DDR4 256 GB Memory, 1x900 GB HP LOGICAL VOLUME Multi-path Disk Device, 2x HPE 10GbE 2-port 651FLR-T, 8x HPE 1GbE 4-port 331i/T. 1 • Fujitsu PRIMERGY RX2540 M4 Server: Intel Xeon Silver 4110 CPU 2.10 GHz (2 processors), DDR4 256 GB, 1x 600 GB FTS PRAID EP420i SCSI Disk Device, 2x Emulex 10GBAE-T 2-port, 4x 1GbE X722, 4x 1GbE I360-T4, 2x1GbE I350 NICs. 1 2. SAN Storage Qty IBM Storwize V3700 SAN with 30TB SAS 6G 7.2K - (9)x 3.64 TiB 3.5 inch 2700 rpm IBM-A040 drives, Current software level: Version 7.5.0.13 (build 115.54.1709051159000), 2x8Gb FC 4 Port Host Interface Card, 4GB cache Per Controller, 1x1GbE iSCSI ports per controller 1 (Table of Devices) Warrantee, maintenance and technical support Points Item Yes No All devices, hardware, and software, should be warranted for one year, starting from the date of final acceptance. (3 points) 3 points 0 point Maintenance offer should include a maintenance contract with detailed terms for technical support, preventive maintenance routines, response time and spare parts needed. (2 points) 2 points 0 point Software problems have to be solved within 8 hours from the notification time. (3 points) 3 points 0 point Major Hardware problems have to be solved within 24 hours from the notification time. (3 points) 3 points 0 point Support offer should include ways for 24x7 contact in case of partial or complete system failures or problems. The offer should show how to create and track a ticket. (1 point) 1 point 0 point Spare Parts must be original. (3 points) 3 points 0 point Bid copy price: 25 JOD non-refundable. Bid submission deadline 12/10/2021 Last date for submission of offers 03/11/2021 Deadline for bid inquiries 03/11/2021 [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.]
• Documents:

 Tender Notice