- Country: Jordan
- Summary: Ivanti ITSM System & Endpoint Management
- JOT Ref No: 72342331
- Deadline: 02 Oct 2022
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 97/2022
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- Description:
- Tenders are invited for Ivanti ITSM System & Endpoint Management. Tender Document Cost 20 JD. The main purposes for the project are to: 1. Provide a single point of contact to customers. 2. Provide advice, guidance and the rapid restoration of normal services. 3. Drive and improve service to the business. 4. Provide a single management console for all departments- requests and issues. 5. Move IDECO into the future of Service Desk Technology. 6. Move IDECO to discover the environment automatically. 7. Provide full information to all IDECO inventory/ discovery devices. Solution Requirements & Specifications: ο·Implement market-leading ITSM (IT Service Management) and Endpoint Management as per the latest Gartner's Magic Quadrant report. The Ivanti ITSM and End point Management solutions must support on-promises. ο·The requirement of this SOW is to implement and activate a state of art IT service management software, that covers the IDECO compliance requirements and business objectives ο· System must support Arabic language. ο· The Ivanti ITSM and Endpoint Management a must cover and automate the following IT Processes based on ITIL best practice: - Incident management. - Problem management. - Change and release management. - Service-level management. - Request management. - Configuration management. - Asset management. - Knowledge management. - Event Management - Request Fulfilment - Service Catalog Management - Discover tool having multiple discovery method ex: SNMP v2/v3, DMI, LDAP and ISMP. - Full information about software installed on the machines consumers connected to the machines. - Information about LDAP user. - Remote control tool, which uses secure channel.
- Documents:
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CLICK HERE TO LOGINIvanti ITSM System & Endpoint Management - Jordan Tender
The IRBID DISTRICT ELECTRICITY COMPANY LIMITED, a Government sector organization in Jordan, has announced a new tender for Ivanti ITSM System & Endpoint Management. This tender is published on JordanTenders under JOT Ref No: 72342331 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-10-02.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
