Acquisition and Annual Subscription for Intelligent Business Process Management (IBPM) / Low Coding Platform (LCP) Platform

• Country: Jordan
• Summary: Acquisition and Annual Subscription for Intelligent Business Process Management (IBPM) / Low Coding Platform (LCP) Platform
• JOT Ref No: 50920174
• Deadline: 01 Apr 2021
• Financier: United Nations Secretariat
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: RFP-UNRWA-CSSD-AK-003-2021
• Purchaser's Detail:
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• Description:
• Request for proposals are invited for Acquisition and Annual Subscription for Intelligent Business Process Management (IBPM) / Low Coding Platform (LCP) Platform. Publish date March 04, 2021 Issuing location Jordan, HQA Ref. no. RFP-UNRWA-CSSD-AK-003-2021 Type Service Title Acquisition And Annual Subscription For Intelligent Business Process Management (IBPM ) Low Coding Platform (LCP) Platform Section IX | Section X | BOQ Tender Closure April 01, 2021 REQUEST FOR PROPOSAL (RFP/UNRWA/CSSD/AK/003/2021) Date: 4th March 2021 Subject: Request for Proposal No. RFP/UNRWA/CSSD/AK/003/2021- ACQUISITION AND ANNUAL SUBSCRIPTION FOR INTELLIGENT BUSINESS PROCESS MANAGEMENT (IBPM ) / LOW CODING PLATFORM (LCP) PLATFORM The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) hereby invites you to submit a bid to this Request for Proposal (RFP) for the above subject. Proposals are required to be received by UNRWA no later than Thursday, April 01, 2021 at 2:00 PM (Amman Time) (the Closing Time). 1. This RFP consists of this letter, the subsequent instructions and the following annexes: Annex A: General Instructions on Proposal Submission Annex B: Acknowledgement letter Annex C: Terms of Reference Annex D: Technical Evaluation Criteria Annex E: Financial Proposal (Pricing Matrix) Annex F: Performance Bond Annex G: General conditions of contract Annex H: Vendor Profile Form Annex I: Draft Contract Annex J: Instructions on UNGM Registration and Bid Submission through In-Tend 2. You are kindly requested to return the attached Annex B- Acknowledgement Letter, duly signed by an authorized representative of your company via email cssd@unrwa.org The letter should advise whether your company intends to submit a proposal and if not, indicate the reason. 3. For clarifications regarding this RFP, please contact in writing the Procurement Section of the Central Support Services Division, UNRWA Headquarters Amman through e-mail to cssd@unrwa.org no later than Thursday, March 18, 2021 at 2:00 PM (Amman Time). Please indicate the RFP reference number in the subject line. 4. We look forward to your Proposal and thank you in advance for your interest in UNRWA procurement opportunities. Yann Kervinio Chief, Central Support Services Division For/ ANNEX A: GENERAL INSTRUCTIONS GENERAL 1. UNRWA solicits Proposals in response to this RFP. Proposers must strictly adhere to all the requirements of this RFP. No changes, substitutions or other alterations to the provisions stipulated in this RFP will be accepted unless approved in writing by UNRWA. However, whilst fully complying with the RFP requirements, Proposers are expected to propose solutions that may achieve a most cost-effective and value-for-money approach to fulfilling the requirements of this RFP. 2. Submission of a Proposal shall be deemed to constitute an acknowledgement by the Proposer that all obligations stipulated by this RFP will be met and unless specified otherwise, the Proposer has read, understood and agreed to all the instructions provided in this RFP. 3. This RFP does not commit UNRWA to award a Contract or to issue a Purchase Order. Any Proposal submitted will be regarded as a proposal by the Proposer and not as an acceptance by the Proposer of any proposal by UNRWA. 4. The Proposer shall bear any and all costs and expenses related to the preparation and/or submission of the Proposal, regardless of whether its Proposal was selected or not. 5. Unless otherwise stated in this RFP, all times indicated in this RFP are Amman time. PROPOSAL SUBMISSION 6. Proposers are required to complete, sign and submit in the English language, the following documents: a. Technical offer b. Commercial offer 7. The Proposals shall include information in sufficient scope and detail to allow the UNRWA to consider whether your company has the necessary capability, experience, knowledge, expertise, licenses, financial strength and the required capacity to perform the work specified at a high professional level, as well as any attachments and/or appendices required hereunder. 8. This RFP has two envelopes: technical and the financial envelopes. Each envelope must have the related documents. The technical envelope (proposal) is evaluated first and independently from the financial envelope (proposal). Only proposals meeting the mandatory requirements and have scored minimum pass score of the technical evaluation will be considered further for the next evaluation stage and their financial envelope (proposal) will be opened. The financial envelope (proposal) for unsuccessful technical proposal will remain unopened. 9. UNRWA will for this bid accept just the proposals submitted via its e-tendering system (In-TEND) by visiting the web address www.ungm.org. 10. All proposals will be submitted through In-TEND. The Financial Proposal and the Technical Proposal must be completely separated and each of them must be submitted in its own individual placeholder in the etendering system, as appropriate. No Financial Proposal quotes or any related financial information should appear in the Technical Proposal placeholder. Proposals which do not comply with these requirements may be rejected. !!!!! Please note that submissions by hand, fax, or email will not be accepted!!!!! 11. UNRWA does not assume any responsibility for any missing and/or illegible pages of Proposal, and this may result in rejection of your proposal. Only submissions submitted as indicated herein can be accepted. Submissions by any other means, or to any other address, will be rejected. Vendors who submit (a copy of) the Proposal directly to the Procurement Officer (by hand, fax, email or by any other means not described above) will be disqualified. CLOSING TIME 12. It is the responsibility of the Proposer to ensure that the offers containing the Proposal had been submitted to the above mentioned address before the Closing Time. Proposals submitted after the Closing Time will be rejected and therefore not considered or evaluated. REQUEST FOR CLARIFICATIONS 13. For clarifications regarding this RFP, please contact in writing the Procurement Section of the Central Support Services Division, UNRWA Headquarters Amman through e-mail to cssd@unrwa.org no later than Thursday, March 18, 2021 at 2:00 PM (Amman Time). Please indicate the RFP reference number in the subject line. Alternatively, clarifications exclusively in writing, via the Correspondence tab in the e-tendering module can be sent no later than Thursday, March 18, 2021 at 2:00 PM (Amman Time). No communication, written or verbal, is allowed in connection with this RFP, with any UNRWA staff members other than the Procurement Officers. Queries received after the above deadline may not be considered. 14. In order to maintain transparency, all Proposers- requests for clarifications and UNRWA responses will be recorded and circulated to all Proposers, without indicating the source of the request. BID VALIDITY 15. Your Proposal shall be irrevocable and remain valid for acceptance for at least a 120 days period, commencing on the Closing Time. Offered price should be sales tax free 16. If deemed necessary by UNRWA, Proposers may be requested to extend the validity of their Proposals for an additional period(s), in order to finalize the solicitation process. If the extension of the validity period is accepted by a Proposer, the Proposer will not be permitted to otherwise modify or consequently withdraw its Proposal. 17. Proposals shall be valid for at least the minimum number of days specified in the Request for Proposal from the Closing date. In the event that a supplier is in a position to extend the validity of his proposal for a limited period beyond the required minimum, this should be stated on the Bid Form. UNRWA reserves the right to determine, at its sole discretion, the validity period in respect of Proposals which do not specify any such maximum or minimum limitation. SOLICITATION DOCUMENTS 18. Proposers are expected to examine all instructions, forms, specifications, terms and conditions, special conditions contained within this solicitation document (the solicitation documents including the cover letter with all annexes are to be signed and stamped by the bidders). Failure to comply with these documents shall be at the bidder-s risk and may affect the evaluation of the bids, or may result in the rejection of the bid. PAYMENT TERMS 19. The standard UNRWA terms of payment are 30 calendar days following satisfactory delivery of goods, performance of services and submission of an invoice, whichever is later. Payment for any goods or services by UNRWA shall not be deemed an acceptance of the goods or services. The provisions of Incoterms 2020 shall apply to any delivery terms specified in this RFP. 20. UNRWA`s policy is to preclude advance payments or payment by Letters of Credit. Such provisions in a Bid will be prejudicial to its evaluation by UNRWA. CURRENCY 21. Selection of currency for price proposal is prerogative of the participant. Prices may be quoted in any currency other than the US Dollar. However, for the purposes of commercial evaluation and comparison of all Financial Proposals, UNRWA will convert the currency quoted in the Financial Proposal to US Dollar, in accordance with the prevailing UN Operational Rate of Exchange at the Closing Time. 22. The Contract/Purchase Order awarded to the selected Bidder, Bidder`s invoices and UNRWA payments, will be made in the currency as originally quoted by the Bidder in its Financial Bid. PRICE 23. The offered price should be all inclusive. If Bidders- price excludes certain fees and/or charges, bidders must provide a detailed list of excluded fees, with a complete explanation of the nature of those fees.
• Documents:

 Tender Notice